FAQ

What are the shipping times for your products?

We take 2-5 business days to deliver it to you. Delivery time depends on your location


Do you ship worldwide?

Yes, we do. We ship worldwide via trusted carriers such as DHL, FedEx, and UPS.


Where are  your product shipped  from?

Our main logistics centers are based in Europe and Asia, ensuring fast worldwide delivery.


Will I receive a tracking number?

Absolutely. Once your order is shipped, you’ll receive an email with your tracking link so you can follow your package in real time.


My order is missing some items. What happens?

Please contact our customer support team at wigmaya@gmail.com with your order number and a description of the issue.

We’ll make sure to resolve it quickly!


Our products may be shipped separately depending on your order. If your order contains items from different warehouses, for example, you might receive two separate deliveries. Don't worry the remaining items  will most likely arrive shortly.


I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us an image of the damaged item in question to the following email address: wigmaya@gmail.com and we will send you a similar replacement item as quickly as possible.



I still haven't received my order. What's taking so long?

We apologise for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to make an enquiry, please contact us by email at wigmaya@gmail.com.




Do you have a refund policy?

We always do our best to resolve any issue our customers may encounter with their orders. If you  wish to request a refund 

please contact us within 40 days of receiving your order at wigmaya@gmail.com.


Refunds are accepted under the following conditions:

 

  • The product must be unused, unaltered, and in its original packaging.

  • The request must be made within 40 days of the order date.

  • Sale or discounted items are not eligible for refunds.

 


Once your request is approved, we will provide you with the return instructions and process your refund to your original payment method.


For more details, please visit our Return & Refund Policy page.