Returns Policy



RETURNS & REFUNDS

RETURNS

At Maya Wig, your satisfaction is our priority.

We offer a 40-day return policy, which means you have up to 40 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your wig must:

  • Be unused and unworn;
  • Be unwashed and unaltered;
  • Not be cut, coloured, styled, or otherwise modified;
  • Be free from damage;
  • Have all original tags still attached;
  • Be returned in its original packaging;
  • Include all original accessories, where applicable;
  • Be accompanied by proof of purchase.

For hygiene and quality reasons, we reserve the right to refuse returns that do not meet these conditions.

To start a return, please contact us at wigmaya@gmail.com.

Items sent back without prior approval may not be accepted.

RETURN PROCESS

Once your return request has been reviewed and approved, we will provide you with instructions on how and where to return your package.

Returns should not be sent before receiving confirmation from our team.

Return shipping costs and responsibilities will be communicated during the return process.

DAMAGES, DEFECTS & INCORRECT ITEMS

We take the quality of our products very seriously.

Please inspect your order upon delivery. If your wig arrives damaged, defective, or incorrect, please contact us as soon as possible at wigmaya@gmail.com.

To help us review the issue, we may ask you to provide photos or videos of the product and packaging.

Once we have reviewed your request, we will work with you to find an appropriate solution.

EXCHANGES

If you would like to exchange your wig, please contact us at wigmaya@gmail.com.

The wig must meet all the return eligibility requirements listed above.

Exchanges are subject to product availability.

REFUNDS

Once we have received and inspected your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Items that do not meet our return eligibility requirements may not qualify for a refund.

CONTACT

For any questions regarding returns, exchanges, or refunds, please contact us at:

wigmaya@gmail.com